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See what customers are saying about their custom creations.
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FAQs
Do you ship within the USA?
Yes, all orders are made and shipped from the USA.
Do you offer free shipping?
Yes, free shipping is available on orders over $50.
What if my package is damaged, lost or stolen?
We stand behind our products and want you to be completely satisfied. If your package arrives damaged, lost, or stolen, please contact us immediately with photos and tracking information. We will work with you to resolve the issue and ensure you receive your order or a replacement.
How do I personalize my order?
For items that require personalization, please look for a text box once you've selected your choices from the drop down menus. Click the box to activate the personalization box. If your browser or app does not give you a personalization box, just leave us a note at check out or reach out to us!
Can I customize my order with a date, name, custom lettering or other request?
Absolutely! We love custom orders. You can add personalization details like names, dates, or custom lettering during checkout. If you have a special request, please include it in the order notes and we'll do our best to accommodate it.
What if I'm unsure of my color choice?
We understand that choosing the right color is important! We offer detailed product photos and color descriptions to help you decide. If you're still unsure, feel free to contact us and we can provide additional guidance or samples to help you make the perfect choice.
Will my item look exactly as pictured?
Here at Lumber And Letters we only use 100% solid wood. As with anything made in nature, no two pieces are the same resulting in a unique wood grain for each and every product. We consider our style to be rustic farmhouse therefore we embrace knots, cracks and other natural imperfections that occur in wood. If you do not want your piece rustic, please convo us before any purchase is made to discuss modifications. All designs are painted by hand so there can be slight differences. Rest assured knowing we take tremendous pride in our work and only produce woodwork we would be proud to display in our own home! Please note all measurements are approximate and could vary +/-1 inch especially with items made from reclaimed wood.
Do you offer hangers for laser cut signs?
Yes! We offer a variety of hanging options for our laser cut signs. You can choose from different hanger styles during checkout, or contact us if you need a specific mounting solution for your space.
Do you accept cancellations or returns?
We want you to be completely satisfied with your purchase. Please review our return and cancellation policy on our website for full details. If you have any questions or concerns about your order, please don't hesitate to contact us.
Can you send my package directly to the recipient?
Yes! We can ship directly to a gift recipient. Simply provide the recipient's address during checkout and we'll send your order directly to them. You can also include a gift message if you'd like.

